Shipping & Returns

Shipping Policy:

  1. Shipping in Italy:

    • We use express couriers for shipments to Italy.
    • Estimated delivery time: 3 working days.
    • Shipping cost:
      • Orders over €500: Free.
      • Orders under €500: €15.

  2. Shipping to Europe:

    • We use express couriers for shipments to Europe.
    • Estimated delivery time: 8 working days.
    • Shipping cost: €50.

  3. Shipping to USA:

    • We use express couriers for shipments to the USA.
    • Estimated delivery time: 5-10 working days.
    • Shipping cost: €60.

  4. Shipping to UK and Switzerland:

    • We use express couriers for shipments to the UK and Switzerland.
    • Estimated delivery time: 2-3 working days.
    • Shipping cost: €60.

  5. Shipping to the Rest of the World:

    • We use express couriers for shipments to the rest of the world.
    • Estimated delivery time: 3-5 working days (from the locations specified below).
    • Shipping cost: €90.

Return Policy:

  1. Right of withdrawal:

    • Customers have 14 days from the date of receipt to request a return.
    • To exercise the right of withdrawal, customers must inform us via email at indicating the order number and the details of the product to be returned.

  2. Return Conditions:

    • Returned items must be in new, unused condition, with original tags and intact packaging.
    • Customers are responsible for shipping costs for returns, unless the returned item is damaged or defective.

  3. Returns Process:

    • After receiving your return request, we will provide detailed instructions on how to proceed.
    • Once we have received the returned item and checked its condition, we will proceed with the refund or replacement within 7 working days.

  4. Non-Refundable Items:

    • Some items may not be eligible for refund, such as personalized or specially promoted items. If so, we will specify this clearly in the product description.